Talk to a human.

kata is made by an independent studio in India. A person reads every message, and a person replies.

Reporting a problem

Tell us what you did, what happened, and what you expected instead. Your iPhone model and iOS version help. Please don’t paste anything private; we don’t need your tasks to fix a bug. If kata shows an alert saying it couldn’t read or save something, send us its text. That’s most of the diagnosis.

What we collect, which is almost nothing, is set out in the privacy policy. For requests about your data, to raise a grievance, or to report a security issue, write to the same address.

Before you write

  • Your week looks empty on a new iPhone. Sync needs the same Apple Account signed in to iCloud on both. kata works fully without iCloud; your data just stays on the iPhone it was made on. Without iCloud, deleting the app deletes your data, so export a copy first from Settings.
  • Something did not sync. Sync is eventual, not instant. Open kata on both iPhones and give it a moment. Settings shows one line saying where it stands.
  • You deleted something by accident. Shake your iPhone to undo. Deleted tasks go to the Trash and can be restored to exactly where they were, until you empty it. Emptying the Trash and Erase All Data can’t be undone, and both ask first.
  • You want your data out. Settings has a full JSON export. If you stop subscribing, everything stays readable and exportable.
  • Your trial or subscription. kata’s trial is Apple’s introductory offer, started from kata’s paywall, and the App Store shows its length and the price before you begin. Apple charges the subscription when the trial ends unless you cancel at least 24 hours before, and offers the trial once per Apple Account. Manage or cancel it in your Apple Account’s subscriptions. Refunds are Apple’s, at reportaproblem.apple.com. If kata doesn’t see your subscription on a new iPhone, use Restore on the paywall or in Settings › Subscription.